Shipping policy
Last Updated: September 28, 2026
TricolorDeer aims to keep shipping transparent and straightforward. Below you will find the key details about how we handle production, dispatch, and delivery of your order.
1. Where Your Order Ships From
The majority of TricolorDeer orders are manufactured and dispatched from our production facility in Asia. Fixtures are typically made to order or fulfilled from factory inventory once the order is confirmed. Expected production and delivery windows appear on every product page prior to checkout.
A smaller selection of ready-to-ship items, marked "In Stock — Ships from U.S." on the product page, is fulfilled by a third-party logistics partner in California and travels via FedEx, UPS, or USPS.
TricolorDeer maintains no owned warehouse in the United States. Returns are accepted either at a third-party processing site in the U.S. or at our manufacturing facility, according to the RMA instructions you receive. Returned goods are not returned to stock for resale.
2. General Shipping Information
· Shipping Cost: Complimentary Standard Shipping applies to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, and Hong Kong / Macao / Taiwan. For expedited options and all other destinations, please contact us to receive a detailed quotation.
· Order Cut-off Time: 5:00 PM Pacific Time (PT). Any order received after this cutoff is processed on the following business day.
· Business Days: Monday to Friday, excluding U.S. public holidays as well as Asian public holidays observed by our production facility.
· Currency: All prices and shipping charges are displayed in USD.
3. Processing & Delivery Times
U.S. In-Stock Items (labeled "In Stock — Ships from U.S.")
· Dispatch: 1–3 business days from the California fulfillment partner
· Delivery: 4–10 business days within the United States
· Carriers: FedEx, UPS, or USPS
Standard Shipping
· Production Time: 3–10 business days
· Sea Freight Transit: 3–5 weeks
· Estimated door-to-door time: roughly 4–6 weeks
· Carriers: Sea freight with final-mile UPS / FedEx delivery in the destination country
Expedited Air Shipping
· Production Time: 3–10 business days
· Air Transit: 5–10 business days
· Estimated door-to-door time: roughly 1–3 weeks
· Carriers: DHL Express or FedEx International
· Cost: Contact the client to obtain a detailed quotation based on weight and destination
Custom or bespoke pieces that need longer production runs are marked on the product page with their individual lead times; the most intricate items may require up to 30 business days.
4. Shipping Zones — Delivery Times & Fees
The transit estimates shown below begin after the production window outlined in Section 3. (U.S. in-stock items still arrive within 4–10 business days, independent of the table below.)
|
Destination |
Shipping Method |
Estimated Transit Time |
Shipping Fee |
|
United States (48 contiguous states) |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
|
Hawaii, Alaska, Puerto Rico |
Expedited |
2–4 weeks |
Contact customer service for a detailed quote. |
|
Canada |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
|
Australia |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
|
UK, France, Germany |
Standard |
4–6 weeks |
Free |
|
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
|
Hong Kong SAR, Macao SAR, Taiwan |
Standard |
1–3 weeks |
Free |
|
Expedited |
Within 1 week |
Contact customer service for a detailed quote. |
|
|
New Zealand |
Standard |
4–7 weeks |
Calculated at checkout |
|
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
|
Mexico, Monaco |
Standard |
4–7 weeks |
Calculated at checkout |
|
Expedited |
2–4 weeks |
Contact customer service for a detailed quote. |
|
|
Saudi Arabia, Switzerland |
Standard |
4–7 weeks |
Calculated at checkout |
|
Expedited |
2–4 weeks |
Contact customer service for a detailed quote. |
|
|
India |
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
Asia (Japan, Korea, Singapore, etc.) |
Expedited |
1–3 weeks |
Contact customer service for a detailed quote. |
|
Rest of the World |
Standard |
4–6 weeks |
Calculated at checkout |
Note: Delivery windows are estimates and can shift because of customs processing, local carrier schedules, weather, peak periods, or other circumstances outside our control. We will notify you promptly if a significant delay is expected on your order.
5. Order Tracking
Tracking availability:
· U.S. In-Stock orders: Tracking issued at dispatch (1–3 business days after order).
· Expedited Air orders: Tracking issued at dispatch (typically 1–2 weeks after order).
· Standard Sea Freight orders: Tracking is issued once the shipment clears the destination port and enters the local delivery network — typically 3–4 weeks after order placement. Prior to this point, your shipment is in production or consolidation.
Tracking Updates: After a tracking number is issued, allow up to 48 hours for the carrier system to show the current status.
Split Shipments: Orders with multiple items may leave in separate packages depending on production timing, stock location, or package dimensions. Each package receives its own tracking number. No extra standard shipping charge applies for split shipments.
6. Customs Duties, Taxes & Import Fees
United States — In-Stock Items: Shipped domestically from California; no import duties or customs charges apply.
United States — Standard Shipping (Sea Freight): TricolorDeer covers all applicable U.S. customs duties and import taxes. The checkout total is final; no further charges are due on delivery.
United States — Expedited Shipping (Air Freight via DHL / FedEx): U.S. Customs may assess import duties or related charges at the time of entry. Any such amounts remain the customer’s responsibility.
International Orders (Outside the United States): Local VAT, customs duties, import taxes, brokerage fees, or other official charges may apply according to the destination country’s import rules. These costs are borne by the customer unless noted otherwise at checkout.
If you are unsure whether duties will apply to your order, contact us before checkout and we will give you a clear estimate.
7. Pre-Order & Backorder Policy
Products offered on pre-order or backorder are clearly indicated on the product page together with the expected ship date. You may cancel a pre-order or backorder for a full refund at any point before the item is dispatched.
8. Holiday & Peak Season Notice
Our production facility observes Asian public holidays, including the Lunar New Year window (usually late January through mid-February). During these intervals, production and shipping can be extended by 1–3 weeks. Relevant date ranges are announced on the homepage and applicable product pages ahead of time.
During major peak periods (Black Friday, Cyber Monday, Christmas), transit times may run longer than the usual estimates because of higher carrier volumes.
9. Order Changes, Cancellations & Delivery Issues
Address Changes & Cancellations: You may cancel your order or change the shipping address at no cost within 48 hours of purchase (see our Return & Refund Policy, Section 7) by writing to support@tricolordeer.com. After production has started or the parcel has been handed to the carrier, address changes may incur rerouting fees or become impossible.
Items Damaged in Transit: If the order arrives damaged, contact us within 7 days of delivery and include clear photos of the item, packaging, and shipping label. We will arrange a resolution — usually a free replacement of the damaged part or item at our expense.
Lost Packages: If tracking shows "Delivered" yet the package has not arrived, contact us within 7 days. We will open a carrier investigation for you and supply a resolution after the investigation is complete.
Failed Delivery: If a package is returned because of an incorrect address, refusal of delivery, or customs clearance failure, the customer bears the return shipping costs, which are deducted from any refund. No restocking fee is charged.
10. Contact Information
Contact us
· Email: support@tricolordeer.com
· Phone: +1 9703449631
· Website: https://tricolordeer.com/
Please email us; we reply within 1 business day. We aim to answer all email inquiries within 24 business hours.
Address: 2262 Larimer St, DENVER CO 80202