We ask that you report any product defects within 30 days of you receiving your order. Please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. Manufacturer defects found after 30 days of receipt are directed to the manufacturer's warranty.

Tricolordeer is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.

View detailed return policy

We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Be sure to complete this process within 30 days of your delivery date. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference. After 30 days, Housegent will make every attempt to rectify, however charges may apply.

Missing an item

If you ordered under your account, please go to Account - My Orders to verify that all items have shipped. If you ordered as a guest, please check our notification emails or contact our customer service to verify. (Due to the inventory or limitation of the shipping way, or to speed up delivery, items may ship from different warehouses or different shipping ways).

If you have received all shipments but there is an item or items missing, please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the missing item(s), provide pictures or video evidence clearly showing everything received.

Missing parts of an item

If you have checked comparing with the Parts-List, unwrapped everything and gone through all boxes, confirmed that no one mis-placed, please contact our customer service, be sure to include the copy of your original order confirmation, indicate which part(s) & Qty of which item(s), provide pictures or video evidence clearly showing everything received.

Tricolordeer is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incomplete goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

We do our best to ensure every order arrives safe and secure. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, we recommend to report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging. As soon as the damaged issue is confirmed, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund, replace or repair options.

To suit different occasions, we work out Concealed Shipping Damage and Obvious Shipping Damage, please match your occasions with either occasion in the below. Be sure to complete this process within 30 days of your delivery date. After 30 days, Homary will make every attempt to rectify, however charges may apply.

Concealed shipping damage

If you have already accepted delivery and then find a concealed shipping damage (not visible on the outside of the packaging), please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the damaged item(s), provide pictures evidence clearly showing the damage and all packaging material&paper work.

Once you notify us that your product was damaged, we will file a claim with the shipper. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.

Obvious shipping damage

If a shipment arrives at your door with obvious shipping damage, please accept the shipment and immediately inspect the items. Please DON'T refuse the shipment. Refusing to accept damaged shipment means you are putting the hope of easy access to it in the hands of the carrier. In other words, you have more control over the situation if you keep it.

1.Photograph the whole process, the damage, all packaging material and paper work.

2.Note any damages on the carrier delivery receipt or contact the carrier to submit a damage claim.

3.Reflect to our customer service by including the copy of your original order confirmation, the item number & Qty of the damaged item(s), the claim number, providing pictures evidence clearly showing the damage and all packaging material&paper work.

4.Do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.

Please note that if you attempt to return the damaged item without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

Tricolordeer.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

To return an item, we recommend using the shipping service providing tracking information as well as a signature, so delivery can be confirmed. Once we have received your package, we will inspect the item in 3-5 working days. After that, you will be provided a replacement for an exchange or issued a refund.

If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.

When we confirm to cancel your order, you will be refunded within 24 hours. When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received.

If you originally paid with PayPal account balance, you can find the refund right away in your PayPal account.

If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the wrong item(s), provide pictures clearly showing the wrong item. The wrong item must be returned in original packaging, Housegent.com will be responsible for the return shipping cost. You can exchange it for the correct one or request a full refund.

Tricolordeer.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of incorrect goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.

In order to process your after-sale request faster, please follow the guideance below and provide us complete information

【What to provide when it's about gerneral after-sale request?】

1.A clear photo of the outer shipping box

Some photos of the shipping label and the item SKU

2.A picture to show the product is well-packed inside.Kindly note that for unopened packages, please just send a picture of the outer package. If you opened the box without taking out the product, please just leave it in the package while taking photos.

3.A full view picture of the product if it has ever been taken out. If not, please skip this step.

If there are multiple items for the same product, please place them side by side in order to get a picture together.

Usually, your order will be dispatched in separate parcels.

To check your order status, follow steps below:

（1）Sign into your account by clicking the “Log In” link in the top left corner of any page.

（2）You will then be able to view all your orders and their current status on Account - My Orders page.

（3）By clicking the “View Order” link to the right of the order number, you can check the order summary and detailed order status history.

If you don’t have a Tricolorddr account, you’ll get an email when your order is shipped. If you want to check what’s going on, feel free to contact our customer service.

Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you want to change product or cancel. When you need, first of all, please check the status of your order.

（1）Pending: You can just leave it alone and place a new order. Please note that the pending order will display in your account within a month, after that the order will be cancel automatically and you will receive a cancellation email.

（2）Order Processing: Please contact Customer Service as quickly as possible to cancel or change product.

（3）Completed: It can no longer be changed or canceled, you may return it following our return&exchange policy if it meets returnable conditions.

Please note that customized items and furniture items can only be canceled within 24 hours after payment confirmation. In addition, change products only can be arranged before your original order is shipped. Some products cannot be changed, please contact customer service for any further questions. If a delivery is refused for any reason without Housegent’s consent, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.

Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.

The following terms indicate the status of an order:

（1）Order Details: Payment Succeed: Payment has been received. Order updates will be sent once available.

（2）Order Processing: Order has been paid, we will complete quality inspection and packaging within 48 working hours.

（3）Shipped: Order has been shipped or picked up.

（4）Complete: Order has been sent to the shipping address customer provided, including package on the way or delivered.

Order Processing:

（1）Pending: Order is currently incomplete, awaiting payment. Once we've received the payment, we will confirm it within 24 hours and begin processing the order.

（2）Inspection & Packing Completed:Item has been inspected and well-packed. It will be shipped out from original warehouse.

（3）Left for the Departure Port: Item has been shipped from the origin warehouse to the departure port for sea transportation.

（4）In Sea Transportation: Item is in sea transportation towards to your local warehouse.

（5）Arrival at the Transshipment Port:Item has arrived at the transshipment port and will be transported to the destination port.

（6）Shipped from the Transshipment Port: Item has left the transshipment port for the destination port.

（7）Arrival at the Terminal Port: Item has arrived at the terminal port, customs clearance is about to be carried out.

（8）Customs Clearance: Item has completed customs clearance and will be sent to your local warehouse.

（9）In Transit to Local Warehouse:Item is in transit to your local warehouse. We will keep you updated once it arrives.

（10）Arrival at Local Warehouse:Item has arrived at the local warehouse. We will schedule a pickup with the carrier soon.

（11）Waiting for a Pickup:Item has been scheduled for a pickup and will be shipped to you shortly.

（12）Item Shipped:Item has been shipped (Eg. Carrier: UPS/Fedex, Tracking Number: UPS1234), please wait patiently.

（13）Complete: Order has been sent to the shipping address customer provided, including package on the way or delivered.

（14）Canceled: Order has been canceled.

（15） Closed: Order has been returned and refunded.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

First of all, please contact our customer service to check the feasibility before placing the order. If it is feasible, our customer care will guide you to place the special order.

If you have already placed the order but have special requirements, please also contact our customer service to check the feasibility. If it is feasible, we will make an arrangement. If not, you also have the right to modify or cancel your order for a full refund before the order is shipped.

Carefully review your shipping information for accuracy before submitting your order. Once an order is placed, shipping address cannot be changed online. When you need, first of all, please check the status of your order.

（1）Pending: You can just leave it alone and place a new order.

（2）Shipment transfer: Please contact Customer Service as quickly as possible to make changes.

（3）Shipped: It depends on the carrier's service. Some carriers offer address change service by charging additional fee. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to check the possibility. Note that country cannot be changed, success or not depends on carriers, additional address change fee will be at customer's expense.

If unfortunately, the carrier who delivers your order doesn't offer address change service, please manage to receive your order at the original shipping address or directly contact the carrier to seek assistance. If the address is totally invalid, package may be destroyed or returned to sender. In this situation, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.

Changes are not guaranteed until you receive a confirmation from our customer service.

Our headquarters is located in Shenzhen, China, with two warehouses and an office in the U.S., offering fast shipping services.

With a 12-year history and a 250,000 square meter production facility, Housegent offers factory-direct sales and comprehensive luxury furniture solutions. All standard items on our website come with free shipping, and we provide designer-grade furniture at a fraction of the cost—just one-tenth of comparable designer pieces. Our expert team meticulously reviews the craftsmanship and originality of every product. In addition to a wide selection of unique furniture, we offer high-end custom furniture services. Whether the product is listed on our website or not, we can tailor it to your needs.

For more stories about Tricolordeer, as well as details onour factoryanddesign services, click the link to learn more.

All Tricolordeer products are supplied by worldwide OEM manufacturers. Before a product being supplied to our customers, there are times of technical and quality controls to insure the highest standards.

Our site uses Secure Sockets Layer (SSL) technology, an approved industry standard that provides you with a secure connection for your transactions. In addition we use PayPal and Amazon Pay to give you flexible, protected payment options.