FAQ

Answers to help you shop with confidence

Everything you need to know about ordering, delivery, returns, and caring for your TricolorDeer lighting.

01 · ORDERING & PAYMENT

How do I complete a purchase?

Explore our collections and choose the size, finish, and voltage that suit your space. Add your selection to the cart and continue to checkout. A confirmation email will arrive as soon as your order is placed.

Which payment options are available?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. Every transaction is protected by PCI-compliant processing and SSL encryption.

Can I change or cancel an order after placing it?

Please reach out to us at info@tricolordeer.com as quickly as possible. Most orders can be adjusted or cancelled at no charge within 24 hours of purchase, provided they have not yet entered production or fulfillment.

For details on fees that may apply after this period, see our Return & Refund Policy.

Is shopping on your site secure?

Absolutely. Our store runs on Shopify, a globally trusted e-commerce platform. Checkout pages are fully SSL encrypted, and we never retain your complete payment information.

Will I owe customs duties or import taxes?

United States — Standard Shipping: TricolorDeer covers applicable US customs duties and import taxes. The total shown at checkout is what you pay.

United States — Expedited Air: Any duties or customs fees assessed by US Customs are the customer's responsibility.

International orders: Local VAT, duties, and import taxes may apply based on your country and are the buyer's responsibility unless noted otherwise at checkout.

02 · SHIPPING & DELIVERY

Which countries do you deliver to?

We ship worldwide, including the United States, Canada, Australia, the United Kingdom, France, Germany, and selected destinations across Asia and Europe. Both standard and expedited options appear at checkout. US customers receive quicker delivery on in-stock pieces fulfilled through our California partner.

How long should I expect delivery to take?

US in-stock items: Shipped within 1–3 business days; typically arrive in 4–10 business days via FedEx, UPS, or USPS.

Made-to-order / factory-direct: Standard sea freight usually takes 4–6 weeks end-to-end. Expedited air arrives in roughly 1–3 weeks. Production timelines are listed on each product page.

For detailed zone estimates, visit our Shipping Policy.

All measurements are taken by hand — a 1–2 cm variance is normal. Colors may appear slightly different depending on your screen.

How can I follow my shipment?

A tracking number is emailed once your order leaves our facility. You may also check status on our Shipping & Tracking page, powered by 17track.net.

For made-to-order pieces traveling by sea from China, tracking is usually available 3–4 weeks after ordering, once the shipment clears port and enters the local carrier network.

What should I do if my package arrives damaged?

Please photograph the packaging and the product as soon as you notice any damage, then email info@tricolordeer.com within 7 days of delivery. Include the photos and your order number. We cover all related costs — a full replacement or refund at no expense to you.

Do you provide complimentary shipping?

Yes. Free standard shipping is available on all orders to the United States (48 contiguous states), Canada, Australia, the United Kingdom, France, Germany, and Hong Kong / Macao / Taiwan. Expedited service and deliveries to other regions are calculated at checkout based on your order. No surprise fees — the amount displayed at checkout is final.

03 · RETURNS & REFUNDS

What is the return window?

You have 60 days from the delivery date to initiate a return.

Damaged or defective items: We cover return shipping in full and arrange a replacement or refund.

Change of mind: Accepted within 60 days. Items must be unused, uninstalled, and in original packaging. Return shipping costs are the customer's responsibility.

For pieces shipped from our China facility, international return postage often ranges from $80–$200+ depending on size and weight. We encourage reviewing the full policy and contacting us before purchase if you have sizing or compatibility questions.

Full details: Return & Refund Policy.

When will I receive my refund?

After we receive and inspect the return (typically 3–5 business days), refunds are processed within 7–14 business days. You will receive an email confirmation once the refund is initiated. Allow an extra 3–10 business days for the funds to appear, depending on your bank.

Can I swap an item for a different style?

Yes. Return the original piece and place a new order for the style you prefer. Write to info@tricolordeer.com so we can start the return process and issue an RMA number.

A part was missing from my package — what next?

Contact us right away with your order number and photos. We will send the missing component at no charge. For multi-part fixtures, please check every layer of packaging — hardware is sometimes packed separately inside the box.

04 · PRODUCT INFORMATION

What materials go into your lighting?

Natural stone: Alabaster, travertine, marble — each piece carries unique natural veining.

Metals: Solid brass, antique brass, black iron, brushed nickel.

Glass: Handblown, Italian glass, smoked and clear finishes.

Natural materials: Solid walnut and oak, bamboo, rattan, mulberry silk.

Other: High-grade ceramic, plaster, resin, and alabaster composites.

Are your fixtures compatible with LED bulbs?

Yes. Nearly all of our pieces work with LED bulbs. We recommend LEDs for efficiency and longer life. Compatible bulb types and wattages are listed on each product page.

Can the lights be dimmed?

Many fixtures support dimming when paired with a compatible dimmer switch and dimmable LED bulbs. Dimmability is indicated on the product page. Reach out before ordering if you are unsure about your electrical setup.

Are bulbs included with the fixture?

Most designs ship without bulbs unless the product page states otherwise. Recommended bulb types and specifications are always shown in the product details.

Do your products work with US 110V systems?

Yes. All pieces listed on tricolordeer.com are configured for US standard voltage (110V–120V, 60Hz) unless noted otherwise. Contact us for guidance on international voltage requirements.

05 · INSTALLATION & SETUP

How straightforward is installation?

Our fixtures are designed for standard mounting. Plug-in styles can usually be installed without a professional. For hardwired pieces — chandeliers, ceiling lights, and hardwired wall sconces — we strongly recommend a licensed electrician to ensure safety and code compliance.

Are installation instructions provided?

Yes. Each fixture includes printed instructions. Additional guidance on sizing, mounting heights, and wiring is available in our Lighting Size & Installation Guide.

How do I choose the right size for my room?

Dining table: Chandelier diameter about one-half to two-thirds the table width.

Entryway: Add room length + width in feet; the sum in inches is a good starting diameter for a chandelier.

Height: Pendant bottoms roughly 7 ft from the floor in living areas; 30–36 inches above a dining table surface.

See our full Sizing Guide for room-by-room recommendations.

Can the cord or chain be shortened?

Most pendants and chandeliers include adjustable cord or chain lengths that can be trimmed during installation. The maximum included length is listed in each product's specifications. Write to us if you need a custom length.

06 · CUSTOMIZATION & TRADE

Can I request a custom size or finish?

Yes. Because we operate our own manufacturing, we can accommodate extended cord lengths, custom canopy sizes, specific finishes, and fully bespoke designs for hospitality and commercial projects. Custom work typically takes 20–40 days.

Reach out via our Contact page to discuss your requirements.

Is there a Trade Program for designers and architects?

Yes. Our Trade Program welcomes interior designers, architects, hospitality developers, and bulk purchasers. Benefits include trade pricing and dedicated account support.

Apply on our Trade Account page.

Do you offer 3D visualization?

Yes. We provide complimentary 3D renderings so you can preview how a fixture will look in your space before purchasing. Email us your room dimensions, ceiling height, and the piece(s) you are considering. Turnaround is usually 3–5 business days.

Learn more on our 3D Service page.